Meet the Team
Meet Marc – Sales Director and Co-Founder of SmartPayNI
Marc is the driving force behind SmartPayNI’s sales success. As Sales Director, he leads by example, combining strategy with a hands-on approach that keeps him closely connected to both the team and customers. His leadership style inspires performance, teamwork, and a results-driven culture where customer satisfaction always comes first.
Meet Sean – Operations Manager at SmartPayNI
With over 20 years of experience in sales management and a strong background in learning and development, Sean brings a wealth of expertise to his role as Operations Manager. He combines strategic thinking with hands-on leadership to ensure SmartPayNI operates efficiently across all departments. Sean’s ability to develop people, streamline processes, and drive performance has made him a key pillar in the company’s long-term goals.
Meet Melissa – Partner Channel Manager at SmartPayNI
Melissa plays a crucial role as Partner Channel Manager at SmartPayNI. Her exceptional attention to detail and deep understanding of partner compliance ensure the business operates seamlessly within the standards set by key partner channels. Melissa’s ability to manage relationships, uphold compliance, and maintain operational excellence has made her an invaluable asset to the company’s continued growth and reputation.
Meet Caolan – Retentions and Re-sign specialist at SmartPayNI
As SmartPayNI’s Retentions and Re-Sign Specialist, Caolan plays a key role in maintaining strong, long-term relationships with our customers. His proactive approach ensures clients continue to receive the best possible service, pricing, and support throughout their partnership with us. By understanding each customer’s needs and identifying opportunities for renewal or improvement, Caolan helps strengthen loyalty, reduce churn, and keep businesses connected with solutions that work for them.
Meet Ben – Boarding and Inbound specialist at SmartPayNI
Ben is the detail-driven force behind every successful SmartPayNI onboarding. His role is to make sure each application is accurate, complete, and bulletproof before it reaches our acquiring banks ensuring a smooth, seamless process from start to finish. Working closely with our field sales agents, Ben takes a cohesive, team-first approach to guarantee every customer journey flows effortlessly from sign-up to approval. Thanks to his precision and partnership mindset, merchants get set up quickly and confidently with SmartPayNI.
Meet Leslie – Compliance and Inbound specialist at SmartPayNI
As SmartPayNI’s Compliance Specialist, Leslie plays a key role in ensuring our operations and client agreements meet essential industry standards, such as PCI and CSA compliance. With a practical approach and strong attention to detail, he helps make compliance straightforward and stress-free for our customers. Leslie’s focus on clarity and simplicity allows clients to stay compliant with confidence while keeping their day-to-day operations running smoothly.
Meet Rory – Corporate Account Sales Manager at SmartPayNI
With over 20 years of experience in hospitality management across some of Europe’s best-known hotel chains, Rory brings a wealth of expertise and professionalism to SmartPayNI. His focus is on managing and growing our larger corporate accounts, ensuring every client receives the tailored service, attention, and performance they expect. Rory’s background gives him a deep understanding of business needs, making him the perfect partner for high-value merchants who demand excellence.
Meet Laura – Account Specialist at SmartPayNI
Laura looks after all of our valued customers, ensuring every business receives ongoing support, clear communication, and a seamless experience.
She works proactively to make sure accounts run smoothly, questions are resolved quickly, and our customers remain happy, confident, and actively transacting. Laura is committed to building strong relationships and ensuring every client continues to benefit from partnering with us.
Meet Thomas – Client Outreach Executive at SmartPayNI
Thomas is responsible for identifying and engaging new businesses, building meaningful first connections, and arranging qualified appointments for our sales team.
As the first point of contact for potential clients, he introduces our services, understands each business’s needs, and ensures every opportunity is professionally managed from the very first conversation.
