Frequently Asked Questions
1. My card machine isn’t working on Takepayments Software – what should I do?
If your card machine is not working on Takepayments Software, first try the following:
• Restart your card terminal
• Check your WiFi or mobile signal connection
• Ensure the terminal is fully charged
• Confirm the software is logged in correctly
If the issue continues, please contact the SmartPayNI Team directly for technical assistance.
Click here to contact SmartPayNI Support.
2. My card machine isn’t working on Takepayments Plus Software – how can I fix this?
For terminals running Takepayments Plus Software:
• Restart the device
• Check your internet connection
• Ensure your software is updated
• Confirm your account is active
If the issue continues, please contact the SmartPayNI Team directly for technical assistance.
Click here to contact SmartPayNI Support.
3. I have a query or issue with my bill – who do I contact?
If you have a billing query, statement question, or fee clarification, our team will be happy to help.
Please contact our billing support team directly and have your merchant number ready to speed up the process.
Click here to contact SmartPayNI Support.
4. How do I order an additional card terminal for my business?
If your business is growing and you need an additional terminal, we can arrange this quickly for you.
Simply get in touch with our team and we’ll guide you through pricing, contract details, and delivery times.
Click here to contact SmartPayNI Support.
5. Can I add Pay By Link to my account, and how does it work?
Yes, Pay By Link can be added to your account.
Pay By Link allows you to send a secure payment link to customers via email, SMS, or social media.
Your customer clicks the link, enters their card details, and payment is processed securely — ideal for phone orders, deposits, or remote payments.
Click here to contact SmartPayNI Support.
6. How do I get the Virtual Transaction tool added to my account?
The Virtual Transaction tool allows you to manually process card payments through an online portal — perfect for taking payments over the phone.
If you would like this added to your account, simply contact our team and we’ll arrange setup.
Click here to contact SmartPayNI Support.
7. What is a SmartLend Cash Advance and how does it work?
A SmartLend Cash Advance provides your business with a lump sum upfront, which is repaid automatically as a small percentage of your future card transactions.
There are:
• No fixed monthly repayments
• No interest rate (instead, a fixed factor rate)
• Repayments that adjust with your sales
This makes it a flexible funding solution for stock, expansion, renovations, or cash flow support.
Click here to contact SmartPayNI Support.
8. My card terminal hasn’t arrived yet – what are the next steps?
If your terminal hasn’t arrived:
• Check your confirmation email for tracking details
• Confirm the delivery address provided
• Allow standard delivery time (usually 3–5 working days unless stated otherwise)
If it is delayed beyond this timeframe, please contact us and we’ll track it for you
Click here to contact SmartPayNI Support.
9. How can I purchase a replacement charger for my card terminal?
If your charger has been lost or damaged, you can order a replacement directly through our support team.
Please provide your terminal model when contacting us to ensure the correct charger is sent.
Order a replacement charger here.
10. How do I buy a charging cradle for my card terminal?
Charging cradles are available for selected terminal models.
To purchase a cradle, contact our team with your terminal model details and delivery address, and we will arrange this for you.
Order a charging cradle here.
